Customer loyalty customer loyalty

Merits

Customer loyalty

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Customer loyalty,
Made Simple

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Turn every guest into a regular

Bring customers back again and again.

Turn every guest into a regular

Bring customers back again and again.




So, what’s in it for you?

  • Offer rewards in person or through the web-app
  • Make your own loyalty plans
  • Automate custom marketing campaigns
  • Promotional SMS, email or push notifications
  • Easily target customers with relevant offers
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Rewards plans

Flexible Reward Plans

Get customers to come back by rewarding them for repeat behavior. The more they spend, the more they redeem, the more you make.

  • Points
  • Bonus Point on Birthday
  • Cashback
  • Automatic Discounts
  • Gifts & Free Stuff
  • Extra points on Special Days
  • Discount on Selected Items
  • Welcome Gift
Rewards plans


Multi-level loyalty

Give customers a reason to spend more

Create loyalty levels to reward your customers based on the level they have reached.


Gold Level

Gold

key. >5000 points

Silver level

Silver

key. 3000-4999 points

Bronze Level

Bronze

key. 0-2499 points




Feedback Management

Feedback Management

Measure customer satisfaction. Only 1 click is required to take a survey to encourage high response rates. Allow recipients to rate the service they received on a 1-5 star rating, or through a questionnaire.

  • Survey Scales
  • Survey Builder. Easily create new surveys in a quick process
  • Customize Branding & Design
  • Email or SMS your Survey
  • Survey Reports and Dashboard




Complaint Management

Complaint Management

Start the complaint management process by simply hearing the customer, you establish a tone of empathy that will help the customer trust you.

  • Listen and Empathize
  • Identify the Cause
  • Offer Something Extra
  • Make It Happen. Move the solution forward.
  • Report Back. When the problem has been fixed, contact the customer and let them know.
  • Complaint Reports and Dashboard



Omega Software logo

Fully integrated with your Omega POS system

Cut a significant amount of time transferring or migrating data from one system to the other.




Marketing tool

Marketing tools

Get to know your customers, personally. A direct line of communication with your customers gives you valuable insight straight from the source.

  • Automate your own custom marketing campaigns
  • Promotional SMS, email or push notifications
  • Segment your customers based on their purchasing habits
  • Built-in drag-and-drop email builder




Merits App

User's App

Get to know your customers, personally. A direct line of communication with your customers gives you valuable insight straight from the source.

  • Your Customers will earn points upon each transaction made onsite or online checking into your store or online
  • Receive promotional alerts from your store
  • Check their point balance and rewards
  • Submit feedback


Outstanding Support


The outstanding support you've always wanted

  • Unlimited support included
  • One-on-one onboarding session
  • Training videos, Webinars and demos
Outstanding Support


Ready to get started?

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