Delivery Call Center Software | Omega Software Delivery Call Center Software | Omega Software

Call Center Management System

Integrate your delivery channels
to your POS

Get Started

Call Center Management System

Get Started




Call Center Management System




Call Center Management
System



Monitor service quality in real-time

Monitor service quality in real-time

  • Optimize service quality and queue service time
  • Average delivery and waiting time
  • Easily define minimum orders and delivery charges
  • Serve more customers in less time
  • Increase delivery order fulfillment accuracy
Monitor service quality in real-time | Omega Software


Integrate your delivery channels | Omega Software

Integrate your delivery channels

Integrate your delivery channels

  • Get orders from third-party delivery channels sent directly to your POS
  • Make the most of high-margin dishes that travel well
  • Work efficiently by consolidating online orders on one single screen
  • Reach more customers than ever before
Integrate your delivery channels | Omega Software


Omega Software logo

Fully Integrated with Your Restaurant’s POS

Fully Integrated with Your Restaurant’s POS








Integration with Omega O-Driver App

Integration with Omega O-Driver App

  • Location of the driver
  • Customers' location
  • Notification about standby drivers
Integration with Omega O-Driver App | Omega Software


Reward your loyal customers | Omega Software

Reward your loyal customers

Reward your loyal customers

  • Centrally managed customer profiles
  • Complete customer purchase history
  • Powerful & flexible loyalty rewards program
  • Increase customer retention
Reward your loyal customers | Omega Software





Fleet Driver Management Software




Fleet Driver
Management Software



Track your drivers' locations at any time

Track your drivers' locations at any time

  • Track the time of your deliveries and evaluate your driver's performance
  • Reduce your delivery costs and increase productivity
  • Monitoring screen for dispatchers to view drivers on a map
  • View your available and allocated drivers
  • Calculate the estimated arrival time of drivers
  • Receive alerts of unsuccessful and delayed deliveries
Track your drivers' locations at any time | Omega Software


Increase your driver fleet's performance | Omega Software

Increase your driver fleet's performance

Increase your driver fleet's performance

  • Driver can scan the invoice to have it automatically assigned to him
  • Dispatchers can assign orders from the POS
  • Notify of an emergency or delivery disruption
  • Receive navigational maps to arrive at the customer's location
  • Location change updates
  • Order delivery time/feedback
  • End Of Day cash reconciliation
Increase your driver fleet's performance | Omega Software



Drivers Tracking | Omega Software

Drivers Tracking

Drivers Tracking

  • Currently active drivers
  • Pending orders
  • Drivers that were active today
Visual Demonstration | Omega Software

Visual Demonstration

Visual Demonstration

  • Location of the driver
  • Customers' location
  • Identify the driver status by color on the map
Drivers' App | Omega Software

Drivers' App

Drivers' App

  • Claim an emergency
  • End-of-shift report
  • Update customer's address upon delivery







support | Omega Software

Considering the switch
to Omega Software?



  • Get fast support 24/7
  • One-on-One onboarding
  • Dedicated account manager
support | Omega Software

Considering the switch
to Omega Software?

  • Get fast support 24/7
  • One-on-One onboarding
  • Dedicated account manager