Omega Call Center Omega Call Center

Delivery Call center

Simplify order management

Request a Quote

Delivery Call center

Simplify order management

Request a Quote

Call Center Management System

Customer Queue Software

Monitor service quality in real-time

  • Optimize service quality and queue service time
  • Average delivery and waiting time
  • Easily define minimum orders and delivery charges customized per outlet, order type, or location
  • Serve More Customers in Less Time
  • Send orders straight to a specific branch's kitchen printers and increase delivery order fulfillment accuracy

Delivery Channels

Integrate your delivery channels

  • Get orders from third-party delivery channels sent directly to your POS
  • Make the most of high-margin dishes that travel well
  • Work efficiently by consolidating online orders on one single screen
  • Reach more customers than ever before.

Built to help you manage easier

Simplify Operations

Empower your business’s customer service with an easy-to-use call center module that is scalable to your business needs and adaptable with the features needed to simplify call center to branch operations.


Based on the caller's information, automatically assign orders to kitchen printers within a specified delivery zone. From there, every order sent from your call center goes to a branch to get prepared.

Caller ID Integration

Call Center module offers full integration with various PBX phone systems like, in addition to managing your customer's information and statistics directly from your call center.

Insight and reporting

Generate detailed reports based on customer information to increase your operational efficiency and serving area coverage allowing you to make improved business-related decision-making.

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Fully integrated with your POS

Cut a significant amount of time transferring or migrating data from one system to the other.

O-Driver Map Driver Location Driver Status

Integration with Omega O-Driver App

Visually master your operation

  • Location of the driver on the way to a customer
  • Location of the driver returning from a customer
  • standby drivers
  • Customers' location
  • Identify the driver status by color on the map
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Customer Loyalty

Reward your loyal customers

Bring customers back again and again.Build your own Loyalty Program. It takes minutes to set up.

  • Centrally managed customer profiles.
  • Know your customers better with complete purchase history.
  • Bring your existing customers list to Merits with easy CSV import.
  • Run a powerful & flexible loyalty rewards program and win their repeat business.
  • Increase customer retention, run your own loyalty program, boost your sales.
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Customer Loyalty

Outstanding Support

The outstanding support you've always wanted

  • Unlimited support included
  • One-on-one onboarding session
  • Training videos, Webinars and demos
Outstanding Support

Ready to get started?

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