Call Center Management System
Monitor service quality in real-time
- Optimize service quality and queue service time
- Average delivery and waiting time
- Easily define minimum orders and delivery charges customized per outlet, order type, or location
- Serve More Customers in Less Time
- Send orders straight to a specific branch's kitchen printers and increase delivery order fulfillment accuracy
Integrate your delivery channels
- Get orders from third-party delivery channels sent directly to your POS
- Make the most of high-margin dishes that travel well
- Work efficiently by consolidating online orders on one single screen
- Reach more customers than ever before.
Built to help you manage easier
Simplify Operations
Empower your business’s customer service with an easy-to-use call center module that is scalable to your business needs and adaptable with the features needed to simplify call center to branch operations.
Intuitive
Manage every incoming call to your call center and automatically assign orders to be sent to kitchen printers within a specified delivery zone based on the caller's information. Read more... , from there every order sent from the call center gets directed to a branch to get prepared as soon as they are confirmed by the operator with a unique identifier, allowing dispatchers and operators to update the status of the order, merge with existing ones, and keep the call center updated on the order’s status in real-time
Caller ID Integration
Call Center module offers full integration with various PBX phone systems like, in addition to managing your customer's information and statistics directly from your call center.
Fully integrated with your POS
Cut a significant amount of time transferring or migrating data from one system to the other.
Integration with Omega O-Driver App
Visually master your operation
- Location of the driver on the way to a customer
- Location of the driver returning from a customer
- standby drivers
- Customers' location
- Identify the driver status by color on the map
Reward your loyal customers
Bring customers back again and again.Build your own Loyalty Program. It takes minutes to set up.
- Centrally managed customer profiles.
- Know your customers better with complete purchase history.
- Bring your existing customers list to Merits with easy CSV import.
- Run a powerful & flexible loyalty rewards program and win their repeat business.
- Increase customer retention, run your own loyalty program, boost your sales.
The outstanding support you've always wanted
- Unlimited support included
- One-on-one onboarding session
- Training videos, Webinars and demos