Retail Management Software Retail Management Software

We're curious, creative, and diverse.

Driven by the purpose of our work and energized by the joy
we get from supporting each other. We build awesome stuff
that helps people and love doing it together.

We're curious, creative, and diverse

Driven by the purpose of our work and energized by the joy we get from supporting each other. We build awesome stuff that helps people and love doing it together.

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Software Support Specialist - Lebanon

Workplace Type: On-Site

Employment Type: Full Time

Location : Beirut, Lebanon.

We are seeking a skilled and customer-focused Software Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to users of our restaurant and retail point-of-sale (POS) system. You will troubleshoot software issues, provide guidance on system functionality, and ensure a seamless user experience. Your expertise will contribute to the overall success of our clients' businesses by helping them maximize the potential of our POS system.

Responsibilities:

  • Provide exceptional technical support to customers via phone, email, and in-person.
  • Diagnose and resolve software issues related to our restaurant and retail POS system.
  • Assist customers with system setup, configuration, and user management.
  • Guide users through software functionality and troubleshoot any related problems.
  • Collaborate with the development team to identify and escalate software bugs or enhancement requests.
  • Maintain accurate records of customer interactions and solutions in our ticketing system.
  • Contribute to the creation and updating of support documentation and knowledge base articles.

Requirements:

  • Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
  • Minimum of 2 years of experience in a software support or technical support role, preferably with a focus on restaurant and/or retail POS systems.
  • Strong understanding of restaurant and retail business processes, workflows, and requirements.
  • Solid knowledge of POS software and hardware components, including setup, configuration, and troubleshooting.
  • Proficient in SQL for data analysis and database queries.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong customer service orientation with a focus on providing a positive user experience.

Preferred Skills:

  • Experience with specific restaurant and retail POS systems.
  • Familiarity with cloud-based POS solutions and integrations with third-party applications.
  • Knowledge of payment processing systems and protocols.
  • Understanding of network infrastructure and troubleshooting principles.

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